Error Updating RGS Agents Post User SIP Change

Description: Several agents within a response group, group had their SIP address modified and when attempting to re-add their updated account the following error message appeared: Cannot insert duplicate key row in object ‘dbo.Agents’ with […]

Federation with O365 Domains Fail

Description: I’ve come across issues when using Lync 2010 on-prem environments and permitting federation to O365 domains.  Originally I was able to set a O365 domain, ie; verizonwireless.com as an Allowed federated domain and not […]

Response Group Forward Disconnects

Description: The issue here was in a Lync Response Group (IVR) there was a desired option to forward to an external PSTN number.  For this we setup a queue that had time-out enabled and to forward […]

We couldn’t start your video

Description: When attempting to initiate video in a Lync call you receive the following error message: “We couldn’t start your video.  Your camera isn’t setup, or you’re already using it.  You can set it up […]

How to use (and force) Lync Web Client

Author: Jeff McBride Description: The following is the method on how to use the Lync Web Client on an environment with computers that have the Lync thick client.  This can be useful when the Lync thick […]

Config Response Group to Forward to External PSTN number

Configuring Response Group to forward to External PSTN telephone number(Potential failers) Author: Jeff McBride Situation: When you enable a response group’s queue for “Enable Queue Time-Out” and set the call action to “Forward to telephone […]

Unable to Search in the Lync Address Book

Description: The user is unable to search for a contact in their Lync Address book (search field) by username, Last name or First name. However the search works normally if user searches by SIP address. […]

Troubleshoot Lync Client Login Issues

Co-Author: Vijay A. Description: This article goes over a walk through of several basic troubleshooting steps for reasons why a Lync client won’t log in.  There are about a billion reasons why Lync may fail […]

Out of Office Not Syncing with Lync

Description:  A user has enabled Out of Office within Outlook but Lync does not reflect the status in presence.  The fix is to rebuild their local Lync profile. Resolution: Verify Out of Office is in […]

Unable to Send IM but Able to Recieve From a Federated Contact

Description: The issue was that an internal user was not able to send messages to a federated partner but they could receive messages as shown below. User receives error: When contacting your support team, reference […]