Error Updating RGS Agents Post User SIP Change

Description: Several agents within a response group, group had their SIP address modified and when attempting to re-add their updated account the following error message appeared: Cannot insert duplicate key row in object ‘dbo.Agents’ with […]

Federation with O365 Domains Fail

Description: I’ve come across issues when using Lync 2010 on-prem environments and permitting federation to O365 domains.  Originally I was able to set a O365 domain, ie; verizonwireless.com as an Allowed federated domain and not […]

Response Group Forward Disconnects

Description: The issue here was in a Lync Response Group (IVR) there was a desired option to forward to an external PSTN number.  For this we setup a queue that had time-out enabled and to forward […]

We couldn’t start your video

Description: When attempting to initiate video in a Lync call you receive the following error message: “We couldn’t start your video.  Your camera isn’t setup, or you’re already using it.  You can set it up […]

SCOM: How to Increase RTCLOCAL;msdb SQL Database sizes

Author: Jeff McBride Description: The following SCOM Alert states a database is running out of space on a Lync server.  The variables that may be different for each alert/server will be the File Group, Database […]

How to use (and force) Lync Web Client

Author: Jeff McBride Description: The following is the method on how to use the Lync Web Client on an environment with computers that have the Lync thick client.  This can be useful when the Lync thick […]

Config Response Group to Forward to External PSTN number

Configuring Response Group to forward to External PSTN telephone number(Potential failers) Author: Jeff McBride Situation: When you enable a response group’s queue for “Enable Queue Time-Out” and set the call action to “Forward to telephone […]

How To View Local SIP UCCAPI Lync Client Log Files

Description: This is the basic process of opening a users local SIP UCCAPI logs within Snooper to use for analysis.  Snooper is a valuable tool to help diagnose SIP traffic between clients and servers. Snooper.exe […]

Unable to Search in the Lync Address Book

Description: The user is unable to search for a contact in their Lync Address book (search field) by username, Last name or First name. However the search works normally if user searches by SIP address. […]

Troubleshoot Lync Client Login Issues

Co-Author: Vijay A. Description: This article goes over a walk through of several basic troubleshooting steps for reasons why a Lync client won’t log in.  There are about a billion reasons why Lync may fail […]