Config Response Group to Forward to External PSTN number

Configuring Response Group to forward to External PSTN telephone number(Potential failers)

Author: Jeff McBride
Situation:

When you enable a response group’s queue for “Enable Queue Time-Out” and set the call action to “Forward to telephone number”

If this transfer fails to complete via a “Call was not completed or has ended” error via the Lync client or you just get disconnected when calling from a cell phone – ensure that you have a CSDialPlan and CSVoicePolicy assigned to the response group.

Error:

 

Resolution:

Simply,  assign a valid Dial Plan and voice Policy do the response group/workflow SIP address.

Grant-CSDialPlan –Identity “sip:EMEA_XXXX_Receptions@XXXXXXX.com” -PolicyName “EMEA_XXXX”

Grant-CSVoicePolicy –Identity “sip:EMEA_XXXX_Receptions@XXXXXXX.com” -PolicyName “EMEA_XXXX-International”