Description:
A user has enabled Out of Office within Outlook but Lync does not reflect the status in presence. The fix is to rebuild their local Lync profile.
Resolution:
- Verify Out of Office is in fact enabled
- Check their presence from your Outlook by adding their name to a test message and highlight their name. Their presence info including Out of Office should appear but in this case won’t since it’s broken.
- Within Lync on the user’s computer verify their status is not set to out of office
- Log the user off of Lync and close Lync down.
- On the PC that the users lync profile is set up browse to the following path:
Windows XP: C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Communicator
Windows 7: C:\Users\username\AppData\Local\Microsoft\Communicator
- Create a new folder called “Backup”
- Move any of the users sip_user.name@domainname.com folders and “prescence_user_name_domainname_com.xml” files to the “Backup” folder.
- Only the CEIP and Backup folders and GalContacts.db should be left.
- Open up Lync and log the user in. Verify a new sip_user.name@domainname.com folder is created.
- Check Lync and verify the Out of Office Status is listed for the users presence and also the bubble above their contact picture.
- Note: The status under the user Name will say Out of Office and above will have their OOF message.
- You can also verify this from creating a new test message on your computer, adding their name in the TO: field and highlighting their name to validate presence. ie:
