Out of Office Not Syncing with Lync

Description: 
A user has enabled Out of Office within Outlook but Lync does not reflect the status in presence.  The fix is to rebuild their local Lync profile.

Resolution:

  • Verify Out of Office is in fact enabled
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  • Check their presence from your Outlook by adding their name to a test message and highlight their name. Their presence info including Out of Office should appear but in this case won’t since it’s broken.
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  • Within Lync on the user’s computer verify their status is not set to out of office
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  • Log the user off of Lync and close Lync down.
  • On the PC that the users lync profile is set up browse to the following path:

Windows XP: C:\Documents and Settings\username\Local Settings\Application Data\Microsoft\Communicator

Windows 7: C:\Users\username\AppData\Local\Microsoft\Communicator

  • Create a new folder called “Backup”
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  • Move any of the users sip_user.name@domainname.com folders and “prescence_user_name_domainname_com.xml” files to the “Backup” folder.
  • Only the CEIP and Backup folders and GalContacts.db should be left.
  • Open up Lync and log the user in. Verify a new sip_user.name@domainname.com folder is created.oooimage005
  • Check Lync and verify the Out of Office Status is listed for the users presence and also the bubble above their contact picture.
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  • Note: The status under the user Name will say Out of Office and above will have their OOF message.oooimage007

  • You can also verify this from creating a new test message on your computer, adding their name in the TO: field and highlighting their name to validate presence. ie:
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